Privacy Policy
Your privacy is important to us. This policy explains how Monthly Tag collects, uses, and protects your personal information.
Monthly Tag ("we," "our," or "us") operates the Monthly Tag platform, connecting parking space owners with customers seeking convenient monthly parking solutions. We are committed to protecting your privacy and handling your personal information responsibly.
This Privacy Policy describes how we collect, use, store, and share information when you use our services. By using Monthly Tag, you agree to the collection and use of information in accordance with this policy.
Information We Collect
Personal Information
When you register for Monthly Tag services, we collect personal information including your name, email address, phone number, and vehicle information (make, model, color, license plate number). For business accounts, we also collect company name, contact person details, and business contact information.
Parking Information
We collect information about your parking preferences, selected parking facilities, and booking dates.
Usage Data
We automatically collect information about how you interact with our platform, including IP addresses, browser type, device information, pages visited, and time spent on our services.
Location Data
With your consent, we may collect location information to help you find nearby parking facilities and improve our service recommendations.
How We Use Your Information
Service Delivery
We use your information to process bookings, verify parking facility access, manage your account, and provide customer support.
Communication
We send service-related notifications, payment confirmations, booking updates, and important account information. With your consent, we may also send promotional materials and newsletters.
Security and Fraud Prevention
We use your information to verify identity, prevent fraudulent activities, ensure compliance with our terms of service, and maintain the security of our platform.
Information Sharing
Parking Partners
We share necessary information with our parking facility partners (parking operators) to facilitate your access to parking spaces. This includes your name, vehicle information, and booking details.
Service Providers
We work with third-party service providers for payment processing, email communications, analytics, and customer support. These providers only access information necessary to perform their services.
Legal Requirements
We may disclose your information when required by law, court order, or governmental regulation, or when necessary to protect our rights, safety, or property.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
No Sale of Personal Data
We do not sell, rent, or trade your personal information to third parties for their marketing purposes.
Data Security
Security Measures
We implement industry-standard security measures including encryption, secure servers, firewalls, and regular security audits to protect your information from unauthorized access, alteration, or destruction.
Payment Security
All payment information is processed through PCI-DSS compliant payment processors. We do not store complete credit card numbers on our servers.
Access Controls
Access to personal information is restricted to authorized personnel who need it to perform their job functions.
Your Privacy Rights
Access and Correction
You have the right to access, review, and update your personal information at any time through your account settings or by contacting us.
Data Deletion
You can request deletion of your account and personal information, subject to our legal obligations to retain certain records.
Data Retention
Retention Period
We retain your personal information for as long as your account is active or as needed to provide services. After account closure, we may retain certain information for legitimate business purposes and legal compliance.
Deletion Timeline
Upon account deletion request, we will remove your personal information within 30 days, except for data we are legally required to retain for tax, legal, or regulatory purposes.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience, analyze usage patterns, and deliver personalized content. Cookies are small data files stored on your device.
You can control cookies through your browser settings, but disabling certain cookies may limit platform functionality.
Children's Privacy
Monthly Tag services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately so we can delete it.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:
- Posting the updated policy on our website with a new "Last Updated" date
- Sending an email notification to registered users
- Displaying a prominent notice on our platform
Your continued use of Monthly Tag after changes are posted constitutes your acceptance of the updated policy.
Questions or Concerns?
If you have questions about this Privacy Policy or our data practices, please contact us: